What is Live chat?
Live chat is an online capability to allow you to communicate with your consumers without interrupting their interaction with your website. It also allows you to understand activity on your site, providing a proactive channel to speak to your consumers in the right place at the right time to increase consumer retention and increasing revenue.
How does it fit into my business?
Our consultants will work with you to understand how web chat can integrate into your business to provide a proactive channel to speak to your consumers in the right place at the right time. Through Live chat, you can understand your consumer and what drives their online behaviour, allowing you to reach your consumers when they need you, improving consumer retention and increasing revenue.
There are many market leading webchat suppliers, but knowing your specific requirements means we can recommend and connect you with the right partner to tailor a bespoke solution that meets your business needs and budget.
Why Live Chat Solutions?
Live Chat Solutions will work with you from first contact through to supporting your functioning web chat service. With extensive experience in the industry, we will guide you through the implementation process, ensuring that we cover all of your requirements, including the ones you may not have considered. And web chat is much more than an online conversation; once you have an established chat service, we can help you expand into the wide variety of associated feature rich functions.